At Arnold’s Supplies, we are committed to providing quality products and services. Our Returns & Refunds Policy is in accordance with Australian Consumer Law (ACL), which ensures consumer rights to refunds, repairs, or replacements under certain conditions.

2. Consumer Guarantees Under Australian Law

Under the Australian Consumer Law, you are entitled to:

  • A repair, replacement, or refund if a product is found to be faulty, unsafe, or not as described.

  • A refund if the product has a major failure (e.g., it is unsafe, significantly different from the description, or unfit for its intended purpose).

  • A repair or replacement if the product has a minor issue that can be fixed within a reasonable time.

3. Returns Eligibility

You may return a product if:

  • It is damaged or defective upon arrival.

  • The wrong item was sent to you.

  • It does not meet consumer guarantees under Australian Consumer Law.

Items cannot be returned for:

  • Change of mind.

  • Incorrect selection or accidental purchase.

  • Products that have been used, damaged after delivery, or are not in original packaging.

4. Process for Returns & Refunds

To initiate a return or refund, please follow these steps:

  1. Contact Us within [insert return period] days of receiving your order at [email protected] with your order details and reason for return.

  2. Provide Evidence – Attach photos or videos if the product is damaged or defective.

  3. Return the Item – If approved, return the product in its original packaging to our warehouse.

  4. Inspection & Processing – Once received, we will assess the return and issue a refund, repair, or replacement accordingly. Refunds may take [insert processing time] days to appear in your account.

5. Shipping Costs for Returns

  • If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs.

  • If the return is not due to an error on our part, you will be responsible for return shipping fees.

6. Refund Method

Approved refunds will be processed using the original payment method used for the purchase. If the original payment method is unavailable, we will offer store credit or an alternative refund method.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please reach out to us at:
[email protected]

By making a purchase from Arnold’s Supplies, you agree to this Returns & Refunds Policy.